Dimension
Product Details & Dimensions
- Experience the rich texture and charm of this beautiful Biscayne hand-knotted rug.
- This updated traditional style rug is crafted from 100% New Zealand wool for a luxurious feel and is sure to make an elegant statement in any room.
- The hand-knotted construction provides superior durability, while the medium pile height ensures comfort underfoot.
- Featuring a fringe detail, this exquisite piece is designed to last for years to come.
- For best results, use with a rug pad and professional cleaning only.
Shipping & Returns
Our Standard Shipping service includes delivery to the nearest dry area of your home, such as a porch or garage. The item will remain in its box, and unpacking or removal of packaging materials is not included. A signature is required at the time of delivery, unless shipped via UPS or another small parcel carrier, which do not schedule delivery appointments. Please note, delivery does not include carrying items up stairs.
Standard Shipping is $99 for most items. Orders of $1,500 or more qualify for free Standard Shipping within the U.S., excluding Hawaii, Alaska, and certain brands such as Copeland Furniture.
White Glove Delivery costs $279 per delivery, with additional charges for remote areas. This service includes an appointment, delivery inside your home (up to 1 flight of stairs), item placement, assembly if needed, and removal of large packaging materials. Please note that White Glove Delivery does not cover any modifications to your home, such as installing artwork or lighting. Not all items require assembly.
If you're expecting multiple deliveries, please contact our customer service team prior to purchase to help coordinate a delivery schedule.
Return Policy
Grayson Living has a strict return policy, so please make your selection carefully. To initiate a return, submit a request by following this link. Eligible returns must be made within 7 days of the delivery date and will incur a 35% restocking fee, along with outbound and return shipping charges.
How Do I Change My Order?
Changes or cancellations must be made within 24 hours of ordering. After that, our standard return policy applies, including a 35% restocking fee and shipping charges for eligible returns.
For backordered items—those that are currently out of stock—cancellations must be requested no later than 30 days before the current estimated ship date. This excludes custom or made-to-order items, which cannot be cancelled once the order is placed.
Surya Biscayne BSY-2318 Handmade Rug
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